Shipping policy
Please make sure you input the correct shipping address when ordering.
If there will be a significant delay in shipment of your order, you will be contacted via email.
Processing Times
Art Prints 12x18 and smaller: 1-3 business days
Art Prints 16x20 and larger: 2-5 business days
Canvas Prints: 2-5 business days
Clothing: 2-5 business days
Framed Prints: 2-4 business days
Mugs: 2-5 business days
Notebooks: 3-7 business days
Phone Cases: 2-5 business days
Stickers: 1-3 business days
Tote Bags: 2-5 business days
International Shipping is unavailable to some countries due to Covid-19.
When will I get my order?
Most items are made to order and take 3-7 days to fulfill, after which it’s shipped out.
Original paintings, signed prints and stickers ship from my studio and take approximately 2-3 business days to fulfill.
Custom Artwork may take 2-4 weeks or more to create, dry, package and ship. Please email me for updates on your commission at SheaArtDesign@gmail.com.
The shipping time depends on your location, but can be estimated as follows:
USA: 5- 8 business days
International: 10-20 business days
Original Paintings to USA ONLY: Shipped Express (2-3 days)
Where will my order ship from?
Original paintings, signed prints and stickers ship from my studio in Long Island, NY. For all other items we work with an on-demand order fulfillment company with worldwide facilities.
Due to the various item types, packaging, and fulfillment methods, some orders will be shipped separately. For example, an oil painting and canvas print will be shipped in separate boxes and you will be provided with multiple tracking numbers.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
We are not responsible for shipping/mail carrier delays.
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at SheaArtDesign@gmail.com with your order number.
What if my package is lost?
US orders must be delayed 14 days from ship date in order to file a lost package claim with USPS.
If a package is marked as delivered, yet you have not received the item, you must contact your local post office. Unfortunately, I am unable to file a claim for a package marked as delivered.